So, you’ve realized you need to outsource your IT needs so that your team can focus on fulfilling more strategic tasks. But you’re not quite sure how to pick the best IT solutions company to partner with.
It can be pretty challenging, especially if there’s a handful of highly competitive companies vying for your vote. Let’s drill down into ten important things to look for when choosing an IT company.
10 Factors to Consider When Choosing an IT Solutions Company
Finding a reliable IT solutions and services provider can be a daunting task, but not with a helpful guideline. Here’s a checklist for finding the right IT partner for your business.
1. Expertise and Experience
Remember that you are searching for an IT provider, not just a repair service. Look for an expert that understands the ins and outs of your industry’s tech requirements.
You’d want an IT service and support provider to have a consultative approach for your requirements. Find one that’s willing to craft a tailored solution to meet your unique needs.
Your IT partner should also ensure it has specialists following IT best practices. A helpful way to do this is to conduct research. Learn about a provider’s expertise, experience, and reputation when trimming down your list of potential IT companies.
Discover how FBDC chose their IT solutions provider for the BGC app and why they deem expertise and experience important.
2. Geographical Location
You’d want your outsourced provider to be geographically near you, especially if you need onsite support. So, it makes sense to find a local IT company.
If your IT provider isn’t nearby, chances are you’ll have to find another third-party vendor to help. This is an additional cost, and support would depend on their availability, which could take days.
Partnering with a local IT company means you’ll get quicker support if an onsite issue arises. When your provider has resources nearby, finding experts to resolve your tech woes becomes much easier.
Here’s a tip: Ask providers how they handle onsite requirements and if this is included in the same support contract.
3. Response Times
Companies support their clients differently, which means response times vary considerably. Before picking an IT solutions company, ask the provider for their Service Level Agreement.
While you’re at it, find out answers to these questions:
– How fast can they respond to an issue?
– How long does it take to resolve an issue?
– If you need onsite support, how long should you wait?
Pay close attention to the numbers. Any company can say they’re quick to respond, which can be tricky, so look for proof.
You’d want to partner with an IT provider that can back up their claims with factual and real-time numbers.
4. Proactive Management
Some IT companies help you with troubleshooting email issues or broken printers, and there’s nothing wrong with these tickets. But the right IT provider can prevent you from reaching this point by proactively managing your network.
At a minimum, this involves network monitoring for outages. In some instances, a provider may know you’re experiencing an outage before you even notice it.
However, you should note that proactive management goes beyond monitoring. Your IT solutions company should help your team remain productive and reduce downtime by helping you choose the right tools.
The best IT firms also set regular meetings to discuss your business goals and help you develop a tech plan to achieve those objectives.
5. Certifications, Partnerships, On-going Training
Whether you’re the owner, digitization head, or partnerships manager, it becomes your responsibility to ensure your provider is reputable. The best IT companies are certified by industry standards, and their resources hold certifications of their own.
For instance, 天博, a leading IT solutions company in the Philippines, is certified by local and international organizations and tech vendors. Not only that but its pool of experts are also certified in their respective careers.
Ask the IT companies on your list about their employees’ certifications and how often they are renewed. Tech professionals should also be trained regularly to stay up to date, so they can recommend and provide the best solutions for your business.
6. Secure IT Environments
Data security is a critical concern for businesses as cybersecurity threats continue to evolve. For this reason, your tech partner should also ensure a secure IT environment for your business.
Look for an IT partner that can help you develop and implement a robust security plan. This way, you wouldn’t have to stress over malware, viruses, and hackers compromising your confidential data.
If your industry is regulated, your IT solutions provider should also understand how you can remain compliant. They should keep up to speed to ensure your business assets and data are protected.
7. Clear and Transparent Contract
As in any dealings, it’s essential to understand all the crucial details in a contract. It is considered legally binding if it contains these four basic elements:
– an offer
– an acceptance
– an intention to create a legal relationship
– a consideration
If you’re partnering with an outsourced IT solutions company, make sure your expectations are aligned with their offer. Also, it’s essential to know that there are several types of contracts.
Look for an IT partner that provides a clear and transparent contract with full coverage for proactive and reactive services. IT companies will prevent problems with this kind of agreement, which is a win-win for you both.
If there are unclear points in the contract, ask questions. A good IT solutions provider will be happy to help you understand everything you need to know.
8. Reasonable Pricing
Budget is a significant consideration for many businesses, especially for startups. It will be best to assess how much you’re willing to invest in a solution or service before looking for an IT company.
Most often than not, pricing becomes a significant factor when deciding whether to consider a provider. When you know how much you’re willing to invest, it will be simpler to trim down your list.
While a competent IT service provider will offer recommendations fit for your requirements and budget, you should also manage your expectations. IT firms also consider several factors when putting a price on their solutions and services.
Find a provider that can offer a customized package of solutions at a reasonable price. While tech solutions and services don’t come cheap, they are worth investing in if they can help drive results for your business.
9. Business Continuity Solutions
Today, more than ever, it’s critical to keep your business operational. When the pandemic broke out and affected brick and mortar stores, companies had to develop creative solutions to stay afloat.
Many enterprises accelerated their digital adoption to survive in the “new normal,” which is where your provider plays a crucial role. Look for an IT partner that has business continuity plans and solutions for your enterprise.
This is especially important during weather disturbances, disasters, and other unforeseen events. Your provider should also conduct regular testing and backups to ensure you can recover your data quickly.
10. Success Rate
Your IT solutions provider should be eager to know your business and its objectives. After all, how can they help you if they have no idea what your goals are?
Ask them how they helped other businesses with their products or services. Any provider contributing to a company’s success will be happy to share their stories and show references.
Selecting the best IT solutions company for your business doesn’t happen overnight. But armed with these tips, you could make an informed decision in finding an IT solutions company fit for your business.
天博 just might be the IT company you’re looking for! Share with us how you want your business to scale in today’s digital economy. We’re here to listen.